Product Manager - Contact Centers
Our client is hiring a Product Manager – Contact Centers. Our client is a leading organization in the Customer Experience (CX) industry, dedicated to transforming and enhancing the customer journey through innovative products and solutions. Their commitment to excellence and customer success has established us as a market leader.
Location: Atlanta, GA, Hybrid
Salary Range: $140,000 - $165,000
Role Overview
As a Senior Product Manager, you will be instrumental in leading the digital transformation through innovative cloud solutions.
Key Responsibilities
- Innovation & Disruption: Lead technological advancements in the 911 emergency communications market.
- Strategy & Vision: Develop and execute product strategies that align with the overall vision and market needs.
- Requirements Gathering: Collect and prioritize product requirements from various stakeholders, including customers, partners, and internal teams.
- Product Roadmaps: Create and manage detailed product roadmaps focusing on Cloud-delivered solutions for policing and justice organizations.
- Cross-Functional Collaboration: Work closely with engineering, sales, marketing, and support teams to ensure product success and customer satisfaction.
- Product Launches: Plan and execute product launches, ensuring commercial success and market penetration.
- Market Insight: Provide insights and analysis on market trends, competition, and product performance.
- Customer Expectations: Ensure products meet customer expectations
- Partner Management: Oversee partner activities, including technical integrations and ongoing roadmap planning.
Experience:
- 5+ years in product management with a focus on cloud and contact center solutions
- Strong negotiation skills to resolve internal and external competing priorities.
- Resiliency and a "can-do" approach.
- Ability to convey technical information clearly.
- Familiarity with DevOps cycles and tools.
- Understanding of business processes and project costs related to licensing and third-party maintenance.
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.
Product Manager - Data Management
leading organization in the Customer Experience (CX) industry, dedicated to transforming and enhancing the customer journey through innovative products and solutions. Their commitment to excellence and customer success has established us as a market leader.
Location: Atlanta, GA, Hybrid
Salary Range: $140,000 - $165,000
Role Overview
As a Senior Product Manager, you will be instrumental in leading the digital transformation through innovative cloud solutions.
Key Responsibilities
- Innovation & Disruption: Lead technological advancements in the 911 emergency communications market.
- Strategy & Vision: Develop and execute product strategies that align with the overall vision and market needs.
- Requirements Gathering: Collect and prioritize product requirements from various stakeholders, including customers, partners, and internal teams.
- Product Roadmaps: Create and manage detailed product roadmaps focusing on Cloud-delivered solutions for policing and justice organizations.
- Cross-Functional Collaboration: Work closely with engineering, sales, marketing, and support teams to ensure product success and customer satisfaction.
- Product Launches: Plan and execute product launches, ensuring commercial success and market penetration.
- Market Insight: Provide insights and analysis on market trends, competition, and product performance.
- Customer Expectations: Ensure products meet customer expectations
- Partner Management: Oversee partner activities, including technical integrations and ongoing roadmap planning.
Experience:
- 5+ years in product management with a focus on data management and contact center solutions
- Strong negotiation skills to resolve internal and external competing priorities.
- Resiliency and a "can-do" approach.
- Ability to convey technical information clearly.
- Familiarity with DevOps cycles and tools.
- Understanding of business processes and project costs related to licensing and third-party maintenance.
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.
Product Manager - AI
Our client is hiring a Product Manager – AI. Our client is a leading organization in the Customer Experience (CX) industry, dedicated to transforming and enhancing the customer journey through innovative products and solutions. Their commitment to excellence and customer success has established us as a market leader.
Location: Atlanta, GA, Hybrid
Salary Range: $140,000 - $180,000
Role Overview
As a Senior Product Manager, you will be instrumental in leading the digital transformation through innovative AI cloud solutions.
Key Responsibilities
- Innovation & Disruption: Lead technological advancements in the AI communications market.
- Strategy & Vision: Develop and execute product strategies that align with the overall vision and market needs.
- Requirements Gathering: Collect and prioritize product requirements from various stakeholders, including customers, partners, and internal teams.
- Product Roadmaps: Create and manage detailed product roadmaps focusing on Cloud-delivered solutions for policing and justice organizations.
- Cross-Functional Collaboration: Work closely with engineering, sales, marketing, and support teams to ensure product success and customer satisfaction.
- Product Launches: Plan and execute product launches, ensuring commercial success and market penetration.
- Market Insight: Provide insights and analysis on market trends, competition, and product performance.
- Customer Expectations: Ensure products meet customer expectations
- Partner Management: Oversee partner activities, including technical integrations and ongoing roadmap planning.
Experience:
- Product management experience with a focus on cloud products and AI digital transformation
- Strong negotiation skills to resolve internal and external competing priorities.
- Resiliency and a "can-do" approach.
- Ability to convey technical information clearly.
- Familiarity with DevOps cycles and tools.
- Understanding of business processes and project costs related to licensing and third-party maintenance.
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.
Director of Sales
Our client is hiring a Director of Sales (SAAS)!
Job Title: Director of Sales
Location: Denver, CO (Denver Tech Center)
Base Salary: $150K + Commission
Employment Type: Direct Hire
Travel: 20-30%
Job Description:
We are seeking a dynamic and experienced Director of Sales to lead and mentor the outside sales and account management teams. This role is critical in driving sales success and ensuring the effective management of sales opportunities. The ideal candidate will bring a wealth of experience in software and enterprise sales, particularly with a focus on transitioning to a SaaS pricing model.
Key Responsibilities:
- Team Leadership: Guide and mentor a diverse sales team, including coordinating efforts with external partners to achieve sales goals.
- Sales Process Management: Implement and oversee a structured sales cadence and process to manage all open opportunities effectively.
- Opportunity Advancement: Collaborate with team members to move sales opportunities through the pipeline efficiently.
- Quota Achievement: While focusing on team support, maintain and achieve a personal sales quota.
- Financial and Legal Acumen: Interpret and analyze financial reports and legal documents to support sales activities and decision-making.
- Technical Understanding: Possess a solid understanding of how software and hardware solutions integrate to address business challenges.
- Customer and Regulatory Communication: Address inquiries and complaints from customers, regulatory bodies, and the broader business community with professionalism.
- Proposal and Quote Preparation: Demonstrate expertise in crafting detailed proposals and accurate quotes for prospective clients.
- Public Speaking and Writing: Prepare and deliver compelling speeches and articles that adhere to established formats and styles.
- Executive Presentation: Present information effectively to senior management, public groups, and board members.
- Mathematical Proficiency: Calculate various financial metrics and geometric figures with precision.
- Problem-Solving: Identify issues, gather relevant data, establish facts, and derive logical conclusions to resolve challenges.
- Task Prioritization: Efficiently prioritize tasks and negotiate priorities with end users to meet deadlines.
- Integrity and Respect: Uphold honesty and demonstrate respect for diversity in all professional interactions.
Qualifications:
- Proven experience in leading sales teams within a software or enterprise sales environment.
- Strong background in transitioning sales models to SaaS pricing structures.
- Exceptional leadership, communication, and analytical skills.
- Ability to travel 20-30% as required.
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.
Portfolio Consultant
Our client is hiring a Business Portfolio Consultant! Our client is a pioneering leader in the Customer Experience (CX) industry, offering a diverse range of products and solutions designed to enhance and transform the customer journey. Their innovative approach and commitment to excellence have positioned us at the forefront of the market which means they are GROWING! If you have excellent experience with managing multiple products in the contact center space this would be an ideal position to pursue.
Salary: $175K + Bonus
Job Type: Direct Hire
Location: Remote in United States
Job Description:
We are seeking an experienced and dynamic Portfolio Consultant to join our team. As a Portfolio Consultant, you will play a crucial role in driving business success through strategic consultation and expert management of our diverse product portfolio. You will serve as a key advisor within our organization, utilizing your deep knowledge of contact center products and business consultation skills to deliver outstanding results.
Key Responsibilities
- Provide expert consultation on the implementation and optimization of contact center products within our portfolio.
- Develop and maintain strong relationships with clients, understanding their unique needs and delivering tailored solutions.
- Lead strategic initiatives to enhance product offerings and improve overall customer experience.
- Collaborate with cross-functional teams, including product development, marketing, and sales, to ensure alignment and execution of business strategies.
- Conduct in-depth analysis of market trends, competitive landscape, and customer feedback to inform product development and strategy.
- Create and deliver compelling presentations and reports to senior leadership and stakeholders.
- Ensure successful project delivery by managing timelines, resources, and budget constraints.
- Stay abreast of industry developments and emerging technologies to maintain a competitive edge.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
- Minimum of 5 years of experience in a consulting role, with a strong focus on contact center products and customer experience solutions.
- Proven track record of driving business success through strategic consultation and portfolio management.
- Exceptional analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities, with a talent for building relationships and influencing stakeholders.
- Ability to thrive in a fast-paced, remote work environment, managing multiple projects and priorities simultaneously.
- Proficiency in using relevant software and tools, including CRM systems, project management software, and data analysis tools.
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.
Digital Transformation Consultant
Our client is hiring a Transformation Consultant! Our client is a leading organization in the Customer Experience (CX) industry, dedicated to transforming and enhancing the customer journey through innovative products and solutions. Their commitment to excellence and customer success has established us as a market leader.
Job Title: Transformation Consultant
Location: Remote
Duration: Direct Hire
Salary: $175K-$190K + Bonus
Job Description
We are seeking a highly skilled and motivated Transformation Consultant to join our client’s team. In this role, you will leverage your leadership experience and expertise in contact center environments to drive business process improvements and customer success initiatives. You will play a pivotal role in transforming our operations and delivering exceptional value to our clients.
Key Responsibilities:
- Lead and manage transformation projects aimed at improving business processes and enhancing customer success.
- Utilize your experience in contact center environments to develop and implement effective strategies and solutions.
- Collaborate with cross-functional teams to identify opportunities for improvement and drive the successful execution of initiatives.
- Analyze and optimize Interactive Voice Response (IVR) systems to enhance customer experience and operational efficiency.
- Communicate complex ideas and solutions clearly and effectively to stakeholders through exceptional verbal and written communication skills.
- Deliver compelling presentations and reports to senior leadership and clients, showcasing the impact and value of transformation projects.
- Foster a culture of continuous improvement and innovation within the organization.
Qualifications:
- Minimum of 3 years of leadership experience, with a proven track record of successfully managing and leading teams.
- At least 5 years of experience in a contact center environment, with a deep understanding of its operations and challenges.
- Demonstrated experience with IVR systems and their optimization.
- Strong background in business process improvement and customer success.
- Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
- Excellent presentation skills, with the ability to engage and influence senior leadership and stakeholders.
- Ability to work effectively in a remote environment, managing multiple projects and priorities.
Skills Needed to be Successful:
- Leadership and team management
- Contact center operations
- IVR system optimization
- Business process improvement
- Customer success strategies
- Verbal and written communication
- Presentation and reporting
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.
Business Development Representative
Exciting Opportunity! Innovar Group is currently seeking a Business Development Representative to join our team, offering an opportunity to take your sales career to the next level.
We specialize in solving companies' toughest challenges - finding great people. We are looking for someone who is skilled at building relationships and loves to bring in new business.
Responsibilities include hunting down new businesses, cultivating new relationships, and thriving off connecting people to the right people. We are a close-knit team who always celebrates each other's strengths and works together as one well-oiled machine. A strong sense of humor, communication skills, and time-management skills are crucial. We also value individuality and unique interests that impact success.
Requirements include an insatiable appetite for generating new business, enjoying the hustle, the ability to read people and pursue personal as well as professional excellence. You also need to work well as a team and have past success gaining client relationships/contracts/sales/profits in the staffing industry.
Innovar Group is an Equal Opportunity Employer. The compensation is $70,000 - $90,000 per annum with industry-leading commissions.
Join us at Innovar Group and let's make great business happen together. Check out our website at www.innovargroup.com.
Business Development Representative
Are you a salesperson who loves the thrill of the chase, but also wants to cultivate what you captured? Have you been busting your tail in the staffing business, yet still trying to figure out what type of real impact you are making? Come give Innovar Group a look. With a focus on making great business happen and like-minded teammates who will do what it takes to build success, we are seeking a Business Development Rep to join our crew.
Innovar Group specializes in IT staffing – we help companies to solve their number one challenge, how to find great people. We are seeking those who have a knack for building relationships to help open doors to new customers. Don’t know IT?? We can teach you! If you already bring the staffing experience backbone, we'll work side by side with you to help build your IT knowledge. If you are a great salesperson with past success, unafraid of building rapport with new businesses via phone, chat with us about the opportunity to take your sales career to the next level.
Responsibilities
This is a fast-paced, high integrity, agency environment where the following characteristics are essential:
- New logo collector/cultivator – hunt to bring NEW business to the firm
- Entrepreneurial attitude: think outside of the box, yet follow process.
- Thrive off of connecting people to the right people.
- Comfortable geek-ing out with a team and celebrating each other’s strengths.
- Totally unafraid of working hard as a member of a well-oiled machine.
- Sense of humor.
- Strong communication and time-management skills.
- Unique differentiation:
- If you are a Harry Potter trivia champion, weekend pastry chef, or Jay-Z super fan… we want to understand how a unique facet of your life encourages your success.
Requirements
- Insatiable appetite for generating new business.
- Enjoy the hustle, or go go go (hates to be stagnate).
- People skills: know when to nod, smile, and shake, as well as when to step away and reconsider.
- Ruthlessly pursue personal and professional excellence.
- Commitment to work well on a team.
- Past success gaining client relationships/contracts/sales/profits in the staffing industry (any vertical).
Compensation
$80,000 - $120,000 base plus industry leading commissions.
Expectations
While your first year will be one of building new relationships, landing new clients and increasing your book of billable consultants; our industry leading compensation plan will empower you to earn more than you would at nearly all of our competitors. Year 2 is where you really capitalize on all of your prior work. From there, sky’s the limit for your earnings.
Curious? You should be! We'd love to connect. Apply today!
Innovar Group is comprised of senior talent agents who deliver top recruitment services to clients throughout the United States. We bring a new era of recruiting to the industry by aligning state-of-the-art technology w/ outstanding talent. Visit our website at www.innovargroup.com
Senior Technical Recruiter
Sales Minded Sr. Technical Recruiter
Do well and be well compensated.
Innovar Group (Est. 2000) is uniquely positioned to consistently connect and unleash high-impact technology talent. And we’re pretty good at it, too. By combining our sterling reputation, work ethic, and outstanding talent, we help great technology thrive. Home grown in Denver, our family owned company has matured to service IT professionals from our backyard to abroad. Presently, we’re searching for an emerging mover and shaker to join our firm as an Technical Recruiter. If you are looking for a place where your tenacity will be celebrated, compensated, and grown, we invite you to apply for consideration with Innovar Group.
Company: Innovar Group
Location: Greenwood Village (Hybrid In Office + WFH)
Level: Direct Hire - Seeking Prior Staffing Experience
Compensation: Based on Experience, $70,000- $90,000 base plus industry leading commission plan.
Industry: IT Staffing
Why this position?
- Opportunity: Technology can change overnight. Innovar bridges the staff gap for great tech with better leads and more support to place the right people with the right role ASAP.
- Stability: Recurring compensation. When you make a placement, you continue to be paid for months and years.
- Quicker Ramp to Success: We have an unmatched opportunity for hungry, engaged learners to elevate their potential income substantially.
This is a tremendous chance to work with people who are at the top of their game with the trophies (Inc. Magazine, ColoradoBiz, and The Denver Business Journal awards) to prove it. We are family owned and hold true to what made us thrive in the first place: we work hard for the greater things ahead. Join us.
Critical Skills:
Innovar Group is a fast-paced, high integrity, agency environment where the following characteristics are essential:
- Entrepreneurial attitude: think outside of the box, yet follow process.
- Thrive off of connecting people to the right people.
- Comfortable geeking out with a team and celebrating each other’s strengths.
- Totally unafraid of working hard.
- Demonstrate strong sales skills with prior success in the staffing industry.
- Sense of humor.
- Unique differentiation:
- If you are a Harry Potter trivia champion, weekend pastry chef, or Jay-Z super fan… we want to understand how a unique facet of your life encourages your success.
Required Experience/Attitude:
- Prior IT Staffing experience where you worked HARD, regardless of the work or your title.
- Experience that evidences your competitive nature and willingness to find a way to win.
- People skills: know when to nod, smile, and shake, as well as when to step away and reconsider.
- Ruthlessly pursue personal and professional excellence.
What will you do with your skills and Attitude?
- Make STUFF happen!
- Work with some of the best in the business so you can keep adding to your bag of recruiting tricks.
- Connect with skilled professionals, get to know them, and help to introduce them to a new career opportunity.
- Study businesses, their technical hiring managers, and their hiring initiatives so you can best decide which candidates fit which companies/jobs.
Join Us!
Direct Hire Recruiter
Do well and be well compensated.
Are you the agency recruiter looking to make a change and focus only on direct hire roles? Are you tired of the “fill and bill” that is so common in contract to hire roles? We have the perfect role for you as our Direct Hire Recruiter. In this role you get to focus on quality over quantity and help candidates realize their long-term career goals and simultaneously help our clients find their perfect fit! Even better, this will be your whole focus, meaning no pressure on finding new clients or meeting sales goals! This is a unique opportunity that allows you to flex your amazing direct hire recruiting strategies.
Innovar Group specializes in IT staffing – we help companies to solve their number one challenge, how to find great people. As we are people, helping people, by finding … you guessed it, people – we are seeking those who have a knack for building relationships to help us find the best of the best for our clients seeking Direct Hire candidates. If you are a great recruiter with past success, unafraid of building rapport via phone, chat with us about the opportunity to take your recruiting career to the next level.
Responsibilities
This is a fast-paced, high integrity, agency environment where the following characteristics are essential:
- Entrepreneurial attitude: think outside of the box, yet follow process.
- Thrive off of connecting people to the right people.
- Comfortable geek-ing out with a team and celebrating each other’s strengths.
- Totally unafraid of working hard as a member of a well-oiled machine.
- Sense of humor.
- Strong communication and time-management skills.
- Unique differentiation:
- If you are a Harry Potter trivia champion, weekend pastry chef, or Jay-Z super fan… we want to understand how a unique facet of your life encourages your success.
Requirements
- Insatiable appetite for uncovering top caliber people.
- Ruthlessly pursue personal and professional excellence.
- Commitment to work well on a team.
- History of critically qualifying candidates.
- Creative thinking to source then inspire candidate responses/interest.
Compensation: $55,000 – $80,000 base