Portfolio Consultant
Our client is hiring a Business Portfolio Consultant! Our client is a pioneering leader in the Customer Experience (CX) industry, offering a diverse range of products and solutions designed to enhance and transform the customer journey. Their innovative approach and commitment to excellence have positioned us at the forefront of the market which means they are GROWING! If you have excellent experience with managing multiple products in the contact center space this would be an ideal position to pursue.
Salary: $175K + Bonus
Job Type: Direct Hire
Location: Remote in United States
Job Description:
We are seeking an experienced and dynamic Portfolio Consultant to join our team. As a Portfolio Consultant, you will play a crucial role in driving business success through strategic consultation and expert management of our diverse product portfolio. You will serve as a key advisor within our organization, utilizing your deep knowledge of contact center products and business consultation skills to deliver outstanding results.
Key Responsibilities
- Provide expert consultation on the implementation and optimization of contact center products within our portfolio.
- Develop and maintain strong relationships with clients, understanding their unique needs and delivering tailored solutions.
- Lead strategic initiatives to enhance product offerings and improve overall customer experience.
- Collaborate with cross-functional teams, including product development, marketing, and sales, to ensure alignment and execution of business strategies.
- Conduct in-depth analysis of market trends, competitive landscape, and customer feedback to inform product development and strategy.
- Create and deliver compelling presentations and reports to senior leadership and stakeholders.
- Ensure successful project delivery by managing timelines, resources, and budget constraints.
- Stay abreast of industry developments and emerging technologies to maintain a competitive edge.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
- Minimum of 5 years of experience in a consulting role, with a strong focus on contact center products and customer experience solutions.
- Proven track record of driving business success through strategic consultation and portfolio management.
- Exceptional analytical, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities, with a talent for building relationships and influencing stakeholders.
- Ability to thrive in a fast-paced, remote work environment, managing multiple projects and priorities simultaneously.
- Proficiency in using relevant software and tools, including CRM systems, project management software, and data analysis tools.
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.
Digital Transformation Consultant
Our client is hiring a Transformation Consultant! Our client is a leading organization in the Customer Experience (CX) industry, dedicated to transforming and enhancing the customer journey through innovative products and solutions. Their commitment to excellence and customer success has established us as a market leader.
Job Title: Transformation Consultant
Location: Remote
Duration: Direct Hire
Salary: $175K-$190K + Bonus
Job Description
We are seeking a highly skilled and motivated Transformation Consultant to join our client’s team. In this role, you will leverage your leadership experience and expertise in contact center environments to drive business process improvements and customer success initiatives. You will play a pivotal role in transforming our operations and delivering exceptional value to our clients.
Key Responsibilities:
- Lead and manage transformation projects aimed at improving business processes and enhancing customer success.
- Utilize your experience in contact center environments to develop and implement effective strategies and solutions.
- Collaborate with cross-functional teams to identify opportunities for improvement and drive the successful execution of initiatives.
- Analyze and optimize Interactive Voice Response (IVR) systems to enhance customer experience and operational efficiency.
- Communicate complex ideas and solutions clearly and effectively to stakeholders through exceptional verbal and written communication skills.
- Deliver compelling presentations and reports to senior leadership and clients, showcasing the impact and value of transformation projects.
- Foster a culture of continuous improvement and innovation within the organization.
Qualifications:
- Minimum of 3 years of leadership experience, with a proven track record of successfully managing and leading teams.
- At least 5 years of experience in a contact center environment, with a deep understanding of its operations and challenges.
- Demonstrated experience with IVR systems and their optimization.
- Strong background in business process improvement and customer success.
- Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
- Excellent presentation skills, with the ability to engage and influence senior leadership and stakeholders.
- Ability to work effectively in a remote environment, managing multiple projects and priorities.
Skills Needed to be Successful:
- Leadership and team management
- Contact center operations
- IVR system optimization
- Business process improvement
- Customer success strategies
- Verbal and written communication
- Presentation and reporting
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.