Senior Technical Support Engineer

Our client is seeking a Technical Support Engineer!

Job Title: Senior Technical Support Engineer

Location: Brooklyn, NY

Salary :$115,000 per year + Bonus

Job Type: Direct Hire

 

Responsibilities:

 

- Provide technical support to customers via phone, email, or remote sessions, addressing their queries and issues in a timely manner.

- Troubleshoot and resolve complex technical issues related to our software products, including but not limited to SQL database queries, software configuration, and networking.

- Collaborate with cross-functional teams including development, product management, and QA to escalate and resolve issues effectively.

- Document and track customer issues and resolutions in our support ticketing system.

- Conduct thorough root cause analysis to identify underlying issues and prevent recurrence.

- Assist in the development and maintenance of support documentation, knowledge base articles, and troubleshooting guides.

- Experience working in a product support environment doing level 1-3 support.

 

Requirements:

 

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Strong proficiency in complex SQL querying.

- Experience with patching and enhancing products in a SQL environment.

- Solid understanding of software support methodologies and best practices.

- Experience in telecom or VOIP networking is a plus, but not required.

- Ideal candidate will have experience running scripts on PowerShell

- Ability to work independently as well as part of a collaborative team environment.

- Flexibility to work occasional evenings or weekends as needed.

 

Benefits:

 

- Comprehensive health, dental, and vision insurance.

- 401(k) retirement plan with company match.

- Paid time off and holidays.

- Opportunities for professional growth and development.

- Convenient location near Yankee Stadium with easy access to public transportation.

 

Innovar Group is comprised of senior talent agents who deliver top recruitment services to clients throughout the United States. We bring a new era of recruiting to the industry by aligning state-of-the-art technology w/ outstanding talent. Visit our website at innovargroup.com

 

Equal Opportunity Employer Minority/Female/Disabled/Veteran