Our client is hiring a Business Portfolio Consultant! Our client is a pioneering leader in the Customer Experience (CX) industry, offering a diverse range of products and solutions designed to enhance and transform the customer journey. Their innovative approach and commitment to excellence have positioned us at the forefront of the market which means they are GROWING! If you have excellent experience with managing multiple products in the contact center space this would be an ideal position to pursue.
Salary: $175K + Bonus
Job Type: Direct Hire
Location: Remote in United States
Job Description:
We are seeking an experienced and dynamic Portfolio Consultant to join our team. As a Portfolio Consultant, you will play a crucial role in driving business success through strategic consultation and expert management of our diverse product portfolio. You will serve as a key advisor within our organization, utilizing your deep knowledge of contact center products and business consultation skills to deliver outstanding results.
Key Responsibilities
– Provide expert consultation on the implementation and optimization of contact center products within our portfolio.
– Develop and maintain strong relationships with clients, understanding their unique needs and delivering tailored solutions.
– Lead strategic initiatives to enhance product offerings and improve overall customer experience.
– Collaborate with cross-functional teams, including product development, marketing, and sales, to ensure alignment and execution of business strategies.
– Conduct in-depth analysis of market trends, competitive landscape, and customer feedback to inform product development and strategy.
– Create and deliver compelling presentations and reports to senior leadership and stakeholders.
– Ensure successful project delivery by managing timelines, resources, and budget constraints.
– Stay abreast of industry developments and emerging technologies to maintain a competitive edge.
Qualifications:
– Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
– Minimum of 5 years of experience in a consulting role, with a strong focus on contact center products and customer experience solutions.
– Proven track record of driving business success through strategic consultation and portfolio management.
– Exceptional analytical, problem-solving, and decision-making skills.
– Excellent communication and interpersonal abilities, with a talent for building relationships and influencing stakeholders.
– Ability to thrive in a fast-paced, remote work environment, managing multiple projects and priorities simultaneously.
– Proficiency in using relevant software and tools, including CRM systems, project management software, and data analysis tools.
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.