Our client is hiring a Transformation Consultant! Our client is a leading organization in the Customer Experience (CX) industry, dedicated to transforming and enhancing the customer journey through innovative products and solutions. Their commitment to excellence and customer success has established us as a market leader.
Job Title: Transformation Consultant
Location: Remote
Duration: Direct Hire
Salary: $175K-$190K + Bonus
Job Description
We are seeking a highly skilled and motivated Transformation Consultant to join our client’s team. In this role, you will leverage your leadership experience and expertise in contact center environments to drive business process improvements and customer success initiatives. You will play a pivotal role in transforming our operations and delivering exceptional value to our clients.
Key Responsibilities:
– Lead and manage transformation projects aimed at improving business processes and enhancing customer success.
– Utilize your experience in contact center environments to develop and implement effective strategies and solutions.
– Collaborate with cross-functional teams to identify opportunities for improvement and drive the successful execution of initiatives.
– Analyze and optimize Interactive Voice Response (IVR) systems to enhance customer experience and operational efficiency.
– Communicate complex ideas and solutions clearly and effectively to stakeholders through exceptional verbal and written communication skills.
– Deliver compelling presentations and reports to senior leadership and clients, showcasing the impact and value of transformation projects.
– Foster a culture of continuous improvement and innovation within the organization.
Qualifications:
– Minimum of 3 years of leadership experience, with a proven track record of successfully managing and leading teams.
– At least 5 years of experience in a contact center environment, with a deep understanding of its operations and challenges.
– Demonstrated experience with IVR systems and their optimization.
– Strong background in business process improvement and customer success.
– Exceptional verbal and written communication skills, with the ability to convey complex ideas clearly and persuasively.
– Excellent presentation skills, with the ability to engage and influence senior leadership and stakeholders.
– Ability to work effectively in a remote environment, managing multiple projects and priorities.
Skills Needed to be Successful:
– Leadership and team management
– Contact center operations
– IVR system optimization
– Business process improvement
– Customer success strategies
– Verbal and written communication
– Presentation and reporting
Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!
Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.
At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.