Transformation Lead

Innovar Group is seeking a AI Contact Center Transformation Consultant with expertise in AI and Google Dialogflow for a prominent global leader in analytics software. This role presents an exciting opportunity to collaborate with some of the world's foremost companies, assisting them with their analytics software platform. We are looking for a candidate who thrives in fast-paced, complex environments and possesses the following skills:

 

Job Title: AI Contact Center Transformation Consultant

Location: Remote

Duration: Direct Hire

Salary: Approximately $170,000.00- 190,000.00 depending on experience + Bonus Opportunities

 

Required Skills and Experience:

  • 3+ years of leadership experience
  • Minimum 5 years' experience in a contact center environment preferred
  • Proficiency in AI-driven solutions, particularly Google Dialogflow
  • Expertise in IVR (Interactive Voice Response) systems
  • Strong background in business process improvement and Customer Success
  • Exceptional verbal and written communication and presentation skills

 

If you possess AI and Google Dialogflow expertise and are ready to make an impact in the analytics software industry, we encourage you to apply and join our dynamic team at Innovar Group!

 

Benefits: A comprehensive benefits package that includes healthcare, dental, vision, and more!

 

Innovar Group is a team of experienced talent agents dedicated to providing top-notch recruitment services across the United States. We're committed to revolutionizing the recruiting industry by merging cutting-edge technology with exceptional talent. For more information, visit our website at www.innovargroup.com.

 

At Innovar Group, we are committed to providing equal employment and advancement opportunities to all individuals. Our employment decisions are solely based on merit, and we do not discriminate in employment opportunities or practices based on race, color, religion, sex (including gender identity and expression), national origin, age, or any other characteristic protected by law.

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