Sr. Systems Analyst- ServiceNow

Do you desire to work for a large, enterprise company in a tightly knit and collaborative team? Then we have got a great opportunity for you!


Title: ServiceNow Software Analyst

Duration: 5-month contract with the potential to extend

Location: Remote in Colorado with 2 days on-site in Denver

Pay Rate: $60+ per hour depending on experience


Expected Responsibilities:

  • Develop and maintain technical documentation, user documentation, and process guidelines in the ServiceNow Agile Development Module
  • Define and determine MVP (Minimum Viable Product) and MMP (Minimum Marketable Product)
  • Partner with agency users and SMEs to understand known and needed business processes, system requirements, and integration requirements  
  • Participate in end-to-end activities?related to implementation planning?including project management, issue?management, communication and?change?management
  • Partner with the QA team to support User Acceptance Testing as needed
  • May provide go-live support and immediate post-production support activities as needed
  • Collaborate with other team members to perform solution reviews, discuss enhancements, and support project requests
  • Follow TS best practices, including documentation, project, and change management processes



Minimum five years of current, professional experience analyzing and improving applications which should include at least two years of experience performing lead-level work for multi-sized projects.

  • Must have experience with ServiceNow
    • Hands-on experience with ServiceNow configuration
    • Strong understanding of ServiceNow ITSM
  • Excellent analytical skills and experience in configuration, change control, verification and validation processes, and risk management techniques and methodologies
  • Ability to understand business processes and translate into technical specifications
  • Verifiable experience with writing user stories in the 3W (the who, the what, and the why) format as well as documenting acceptance criteria
  • Have experience documenting technical requirements for integrations (APIs and webservices)
  • Have experience with ServiceNow Agile Module, Microsoft Azure DevOps (TFS/VSTS) or other Lifecycle management tools such as JIRA
  • Have experience managing process analysis and improvement activities which impact multiple teams/departments
  • Have experience identifying, recommending, and delivering recommendations which improve enterprise-wide systems
  • Have experience determining and defining MVP (Minimum Viable Product) and MMP (Minimum Marketable Product)
  • Have excellent team collaboration, delivering results with peers, customers, and vendors
  • Helpful but not required includes:
    • Have experience working with Scaled Agile
    • Have experience in the public sector, at the municipal/county level


Benefits: Innovar Group provides access to a comprehensive benefit plan that includes a wide range of products for employees to choose from including Medical, Dental, Vision, Short-Term Disability, and Long-Term Disability. In addition, employees will have access to 24/7 Nurses Line, Virtual Visits, Gym Reimbursement Program, and Life Insurance.


Innovar Group is comprised of senior talent agents who deliver top recruitment services to clients throughout the United States. We bring a new era of recruiting to the industry by aligning state-of-the-art technology with outstanding talent. Visit our website at


To provide equal employment and advancement opportunities to all individuals, employment decisions at Innovar Group are based exclusively on merit. Innovar Group does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, including gender identity and identity expression, national origin, age, or any other characteristic protected by law.

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!