Service Desk Support Technician x2 

Become part of a highly motivated, top-tier team of IT professionals!

 

Title: Service Desk Support Technician

Type: 5-month contract

Location: Denver, CO

  • Training and meetings every other week onsite

Pay Range: $20+ per hour depending on experience

 

Expected Responsibilities:

  • Troubleshoot technical-related issues via phone and electronically through our ticket handling system
  • Act as a liaison between various user groups to communicate problems and possible solutions
  • Develop new and maintain existing technical procedures, documentation, and operational instructions in our organization’s knowledge base
  • Read, understand, and follow technical or other complex materials required for the job.
  • Communicate effectively with customers (applying appropriate soft skills) in both written and verbal forms
  • Install applications using in-house tools (SCCM).
  • Troubleshoot operating system and application issues including Office 365.
  • Interface with customers; including Agency heads and liaisons with wide-ranging technical skill levels.
  • Work with other company groups to find resolution when necessary.

 

The ideal candidate has:

  • Previous customer service experience
  • Solid understanding of ITSM/ITIL foundation
  • Previous ServiceNow experience
  • Strong experience supporting end user customers in a Service Desk environment with an emphasis on First Level Resolution (FLR)
  • Experience delivering excellent customer support by being proactive, checking understanding, and practicing active listening.
  • Good communication skills (verbal and written)
  • Focus on efficiency and organization
  • Experience maintaining and troubleshooting computers, applications, network, and user accounts in a Windows enterprise environment
  • Previous experience with Office 365 and Azure administration
  • Experience with Microsoft PowerShell

 

 

 

Benefits: Medical, Dental, Vision, and more!

 

Innovar Group is comprised of senior talent agents who deliver top recruitment services to clients throughout the United States. We bring a new era of recruiting to the industry by aligning state-of-the-art technology w/ outstanding talent. Visit our website at www.innovargroup.com

Equal Opportunity Employer Minority/Female/Disabled/Veteran

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